Doug Lennick is a legendary leader in the financial services industry who has mentored hundreds of people over his career and coached thousands of people to be more effective leaders and make better financial decisions. In this interview, Doug shares his insights on:
Personal Financial Decision Making: Good debt vs. bad debt, the concentration of private debt, Millennial debt, benchmarks for responsible borrowing, financial education, delaying gratification, financial “slavery,” debt stress and how it impacts performance at work, financial intelligence, preparing for financial uncertainty, behavioral change, Stanford Marshmallow Experiment, impulse control
Effective Leadership: senior leadership trust, compassion, integrity, self-awareness, personal and organizational values, transparency, Baby Boomer retirement, advice for first-time managers, leaders vs. managers, the importance of self-management, alignment of thoughts, actions, emotions to values and goals, moral intelligence vs. moral competence, employee engagement and high performance, advice for first-time CEOs, leadership in a world of artificial intelligence and other major technology transformation, the diminishing importance of cognitive ability in leadership, neuroscience, the adult brain, changing adult behaviors, The Four Rs (Recognize, Reflect, Reframe, Respond), happiness
Organizations, people, and resources mentioned: Arun Abey, How Much Is Enough? Making Financial Decisions That Create Wealth and Well-Being, Ray Dalio, Ken Chenault, American Express, Walter Mischel, 2018 Edelman Trust Barometer, Stephen Covey, Stephen M. R. Covey, The SPEED of Trust, Moral Intelligence, Think2Perform, Spock, The Simple Genius (You)
“Our culture is this…I want anybody to be able to talk to anybody, about any thing, at any time.”
Doug Lennick, CEO of Think2Perform, commenting on one of the ways he built trust, transparency, and empowerment while leading a 17,000 person organization at American Express
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